Really? As IS Manager I got to see exactly how the Helpdesk Queue Manager ensured the right calls went to the right techs. Even in a narrowly defined "silo" environment where what few people I had appeared to "do the same thing" looking in, some were better at some aspects of the job than others. We had one guy who was better at identifying hardware anomalies which presented themselves as application artifacts and another who was better at navigating the numerous menu system than he was at troubleshooting. One guy could build & deploy systems faster than the rest and one was great as the customer interface.
All I'm saying is its your lack of willingness to excel which holds you back. "I don't see how it is my job to do my job and someone else's job when..." is a very poor attitude to have whether its justified or not and if you think management can't see the weak links in their chains you're gravely mistaken.
It is frustrating though, when it takes "over three years" to see that fruition. THAT'S what never ceases to amaze me. How long it sometimes takes.
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ninetydegrees
(no subject)
All I'm saying is its your lack of willingness to excel which holds you back. "I don't see how it is my job to do my job and someone else's job when..." is a very poor attitude to have whether its justified or not and if you think management can't see the weak links in their chains you're gravely mistaken.
It is frustrating though, when it takes "over three years" to see that fruition. THAT'S what never ceases to amaze me. How long it sometimes takes.